SOTC Outbound Voice Process

Type of Process: Outbound Sales Process

Work Description: Sales, After Sales Customer Care

Industry Vertical: Tourism ( International )

Require Seats - 10 Seats (8+2 Hours, 6 days a week)

( Confirmation calls along with Customer Feedback and Sales)

Payment Method: Bank Transfer

Leads: Provided ( Charges Applicable )

Payout: Outbound : Rs.10 per Call + 10% Commission on Ticket / Tour Package Selling

VOIP minutes for outbound calls shall be provided by the client.

Contract: 1 year extendable to 3-5 years

Training: Shall be provided by the client at the Center wherein the Trainer Would fly down from States and the Expenses has to be taken by the Center.

Billing Cycle: 30 days

Signup Procedure:

1. Send LOI (Letter of Interest) & profile to us.
2. You will be sent the Sample Agreement. Respond with acknowledgment of the agreement terms.
3. Final Agreement is sent. Return an executed agreement.
4. Choose from Optional Training Program or On-Site Training ( 5-7 days ).
5. Get all agents approved via mock calls. Receive data and start calling.

Charges Involved :

( 1 ) Business Procurement fees : Rs.3 Lac ( Will be used for technical support for center )
( 2 ) Consultancy Charge : 2 Lac
( 3 ) 10% Royalty - 6 Month

Documents/Certifications Required:

( 1 ) Submit Your Company Profile with 16 Photographs of Center.
( 2 ) Last12 year Balance Sheet and Profit and Loss statement.
( 3 ) Director’s profile along with senior Management profile.
( 4 ) Details of any 1 previous inbound projects handled.
( 5 ) DOT License (Domestic & International).
( 6 ) STPI Registration.
( 7 ) Govt. Registration Certificate.
( 8 ) Bank Statements for last 6 months + IT Returns of 1 years
(9) Pan card Snapshot Required.

If you are interested for process you have to just send mentioned documents and consultancy charges ( Processing charge ). Consultancy charges will be refund i case of rejection of your proposal.

Gujarat Tourism Inbound Process

A sharp rise in the number of tourists coming to Gujarat has prompted the state government to offer sops to entrepreneurs who want to set up new tourism-related units. Officials in the state tourism department said that the government has finalised two sets of incentives for tourism developers.

Work: Customer support to National & International Tourists ( Gujarati, Hindi & English Language )

Inquiry Customer Helpline, Live Transfer Calls of Picked Orders

Type of Process: Inbound Customer Support

No Of Seats : Min. 20 Seats.

Working Hours : 8+2 Hours, 7 days a week

Payout : Rs.50 Per hour per seat.

Payment Cycle : Monthly

Training : 7 Days

Location : Gujarat Only

Payment Method: Demand Draft

Consultancy Charge : Rs.50,000 ( After Selection )

Training:

Shall be provided by the client at the Center wherein the Trainer Would fly down from States and the Expenses has to be taken by the Center.

Requirements :

Center must be at least 3 year Old with Dot and ISO and a Pvt Ltd..

Company registered under the Indian Company Law of 1956.

Center should Submit Required Docs in Hard & soft copy with Director/Chairman's Id & Address Proof.

Sign up Procedure:

1.Send Company Profile along with experience certification+DoT+ISO+Balance sheet of Last Year+ ROI.

2 .Once Approved Center will get a Official mail from Incredible India announcing the date and Venue of Sign up.

Online Song Review Writing Project

Process : Song Review Writing Project Using Online Software

Workflow Structure : You will be provided the links and the software to be used for reviewing the songs.

Min. Seats Requirement : 10

Per Review - $0.20 to $0.70

Expected Minimum Reviews Per Hour/Person - 15

1 Song Review Time - Max 4 minutes

Minimum Payout Expected/Agent - Approx Rs.8,400 / Week

Payout Expected/10 Seats - Approx Rs.84,000 / Week

Workload - Unlimited

Song Language - English

Payment Mode - Pay Pal ( Online ) / Western Union

Payment Cycle - Weekly

Upfront Fees : Rs.50,000 ( Software Charges Included )

Consultancy : Rs.50,000

Royalty - 10% from the monthly billing

Technical Features Requirements :

1) Computer (Normal)
2) Data Card /PC to increase the revenue (FOR CHANGING IP ADDRESS)
3) Internet Access (Broadband or above )
4) Office 2007 or above
5) Language Translate Software ( Ex. Google Translate )

Kindly revert with your company profile, So that you will receive response from our side.

UK, Russia and Austria IVR Process‏

The lines open at 9:00 am GMT and close on Friday's at 5:00 PM GMT.

Points to remember, that 24 Hours of day starts and end at 12:30 AM GMT. P

lease consider these timings if you are about to dial more then 100 K Minutes in day.

The minimum duration of a single call needs to be 1 minutes and maximum can be up to 60 minutes.

Upfront Charges : Nil

Installation Charge : USD 800

Consulting Charge : Rs.20,000

Must have Technical Requirements :

1) HP 9000 servers, HP AlphaServer systems (U.S. link), Intel® Itanium® 2
2) 2 MBPS Leased Line, VSAT, Metro Ethernet, Radio and EoSDH
3) Interface (customer premise equipment) : Fast-E (10/100 BaseT), V.35, G.703, DS3, STM1, Gig-E and 10Gig-E


Kindly revert with your company profile, So that you will receive response from our side.

If you are interested for process you have to just send mentioned documents and consultancy charges ( Processing charge ). Consultancy charges will be refund in case of rejection of your proposal.

Application Form Details :

1. Name / Company Name
2. Full Address
3. Email
4. Contact Number
5. Company Profile.
6. Office Address Proof.
7. Photo ID & Photo.

Submit Your Details on info@parttimeonwork.com with subject of Project Name.

Indian Survey Inbound & Form Filling Process

Process : Indian Survey Inbound & Form Filling Dual Process ( Survey Of India )

The project aims to bring in laboure market transparency by studying the salary structure in India across industries and occupations.

PROJECT 1 (SURVEY MANUAL FORM ENTRY)

PAY RATE : Rs.10-14/Form Depending on FORM Type

WORK LOAD : 30,000 Forms For 25 Working Days

NO OF SYSTEMS : 20-25 Systems

DURATION OF PROJECT : 11 Months

MONTHLY BILL PER SLOT : INR 3.6 Lac

COMPENSATION : 20 % In case of Shortage of Data

BILL CYCLE : 10 Days after submission

TAT : 25 Days

ACCURACY REQUIRED : Min. 95%

BELOW 90% : No payment

90 to 95% : Rework

95 to 97% : 25%payment

97 to 98% : 50%payment

98 to 100% : Full Payment




PROJECT 2 (CALL CENTER FORM ENTRY)

PROJECT DETAILS : Outbound Process

Work : Center have to call on Mobile Non DND Numbers For Survey regarding Domestic Products.

PAY RATE : Rs.5 Per Survey Call

Min. 2000 Survey Calls Per Day

NO OF SYSTEMS : 10 Systems

DURATION OF PROJECT : 11 Months

MONTHLY BILL ING : APPROX Rs.3 LAC

Location : Gujarat Only

Sign up Procedure:

1. Send Company Profile along with experience certification + DoT + ISO + Balance sheet of Last 1 Year + ROI.

2. Once Approved Center will get a Official mail from End Client announcing the date and Venue of Sign up.


Charges Involved :

( 1 ) Business Procurement fees : Rs.80,000
( 2 ) 2 Lac on Sign up. ( Refundable Deposit )
( 3 ) 10% Royalty. ( 6 Month ) To Patel Infosoft.
( 4 ) Consultancy Charge : 2 Lac Rupees.

Data Conversion / E-pub Project

Project: Data Processing Project (E-Books to Microsoft Word). Typing/Conversion.

Can use any relevant and proper software for effective and speedy production. No Formatting, No Page Setting, No other Technical. Licensed Conversion Software will be provided.

Seats: 10

Workload Availability: Unlimited.

Project Term: 1 Year minimum.

End Client: Domestic Publication House.

Workload: 8000 pages for 10 seats per Month.

Fixed Payout: Rs.24,000/- Per seat Per Month.

Royalty: 10% on monthly gross billing for the complete contract period and on renewals

Training: Provided Online. On-Site training also provided. (Center will bear all expenses of 2 Training Managers which includes To & Fro Air-Travel, Hotel accommodation, Local Traveling & All other extra expenses incurred).

Payout Date: 10 - 15 Business Days after the invoice is submitted.

Payout Mode: Online Transfer (Official Bank Charges Applicable). Cheque/Demand Draft (Only By Courier). No Cash Deposits.

Project Delivery Fees: Rs.3,00,000/- Plus 10.3% S.T. Payable in 3 Parts.

a) 1st Payment on sign up will be Rs.1,50,000 Plus 10.3% S.T.
b) 2nd Payment of Rs.75,000/- Plus 10.3% S.T. will be deducted from the first billing,
c) 3rd Payment of Rs.75,000/- Plus 10.3% S.T. will be deducted from the second billing.

Quality Parameters: Rework - If the client judges the accuracy below 25% center will do the required rework/corrections and resubmit.. There will be no payment deduction/blocking (Full or Part Payment) on occurrence of Re-Work.

Project Delivery Fees Security: Provided in form of Cheque.

Reference Centers & Payment Proof's available running same campaign

Sign Up Format: On Legal Rs.500/- Stamp Paper/Bank Franking and Notarized.

US INBOUND PROCESS

Region: US

Project Type : INBOUND – Sales & Support

Payout: $7/hour

Billing Cycle: Monthly

Payment Mode: Wire Bank Transfer (USD)

Minimum Seats: 20 /shift x 2 Shifts = 40 seats

Training: Onsite

Work-Days: 22 -24 / month

Technical Requirement: Leased Line with HIGH END Bandwidth, VCIPLC, IPLC

Client one time Setup Charges: $1000/ seat (Includes CMS and Call routing with inbound numbers)

Training: The trainer will check the agents, Technical Infrastructure and feasibility of the center based on which we will provide the master SLA to the center. On-site training for 5 days shall be provided. The boarding , lodging expenses of the training staff shall be borne by the center. The trainers will check the agents and overall Auditing Report will be forwarded to the client .The center will receive call as the center is ready with agents.

Steps for Process Procurement:

1. Company Profile Selection.

2. RFI and NDA Exchange

3. Feasibility test by trainer.

4. Onsite Training

5. Agents Onsite Screening

6. SLA signup.

7. Final Mock & Test Calling

8. GO LIVE.

Centers who have been operational for last 1 year and meet our above mentioned selection criteria can revert along with their company profile including their certificate of registration.